AI-Powered Customer Communication
How expensive are your AI-powered solutions?
Our pricing models are flexible and tailored to the needs and scalability of your business. For more detailed information, please contact us through our pricing page.
How is data privacy handled?
Data privacy is our top priority. Our platform is designed in accordance with the General Data Protection Regulation (GDPR) and we implement industry-leading security practices.
Where are the AI system's data stored?
The data for our chatbots and voicebots are stored on ISO-certified servers within Europe, ensuring compliance with European data protection directives.
Are there integration possibilities?
We support common interfaces and provide extensive documentation and development support.
How long does it take to set up the AI systems?
Setting up a standardized AI system usually takes just a few days. More complex solutions may take longer. The setup duration is significantly determined by individual wishes and requirements as well as potential integrations and connections.
What types of information can be processed?
Our platform can process a variety of information, including text, images, and spoken language.
Is integration with third-party systems possible?
Yes, integration with third-party systems is possible. Our flexible APIs support seamless integration, allowing you to easily link various external systems with our solutions.
Is a custom interface offered?
Yes, we provide a comprehensive REST API that allows you to seamlessly integrate our services into your applications.
How is it ensured that the chatbots and voicebots are continuously improved?
We use ongoing monitoring and feedback loops to analyze performance and identify improvement potentials. We keep our technology up to date by consistently utilizing the latest developments in artificial intelligence.
Do the chatbots and voicebots offer personalized user experiences?
Yes, our chatbots and voicebots use advanced AI to learn user behavior and enable personalized interactions.
Internal Corporate Communication with AI Employee Assistant
How do internal communication tools support employees?
Our internal communication tools act as digital assistants equipped with advanced AI technology. They support employees by making workflows more efficient and boosting productivity. More details can be found here.
How is data privacy ensured with internal tools?
We ensure that our internal communication tools strictly comply with corporate policies and current data protection laws to guarantee comprehensive protection of sensitive information.
How is integration with our internal systems carried out?
Our tools are specifically designed to allow seamless and straightforward integration into your existing internal systems, making them uncomplicated and efficient to incorporate into your existing infrastructure.
How are access rights managed for internal tools?
Access rights are centrally controlled through your existing administration systems.
How long does the implementation of internal communication tools take?
The implementation of our internal communication tools is quick and efficient, typically completed within a few weeks, depending on the specific requirements and existing infrastructure of your company.
What types of information can internal communication tools process?
Our tools are versatile and can effectively process both unstructured and structured business information, covering a wide range of data formats and types.
Are your internal communication tools scalable?
Our internal communication tools are specifically designed for scalability. They adapt flexibly to the growth and changing needs of your company, ensuring continuous and efficient support.
How user-friendly are the internal communication tools?
Our internal tools are intuitively designed and require no technical expertise.
Can the internal tools be customized to my specific business needs?
Yes, our tools offer comprehensive adaptability to specifically address the unique requirements of your company and ensure optimal integration into your processes.
Is there support and training for the introduction of internal communication tools?
We provide a comprehensive onboarding program, consisting of training, documentation, and personal support.
Where are the data of your internal communication tools stored?
The data of our internal communication tools are typically stored on secure, ISO-certified servers in Europe. For customers who prefer local storage, we offer the option to operate the platform on their own servers. This allows for individual adaptation to specific security and data protection needs.
Data Protection & Security
Is the solution GDPR- and AI Act-compliant?
Yes. Our AI solutions are fully GDPR-compliant. Most of the requirements of the upcoming EU AI Act—such as the clear labeling of AI systems, regular user training, and responsible handling of sensitive data—were already standard practice for us even before the Act’s creation process. The main new aspect is the mandatory classification of our AI applications into a risk category. Depending on the specific use case, they are classified as minimal or low risk. In close consultation with leading German data protection experts, we continuously monitor all legal developments and adjust our processes accordingly, ensuring you can rely on a legally compliant solution that guarantees secure and lawful operations at all times.
Where are the data hosted and processed?
Our AI Agents Platform—the central core of all Bots4You AI solutions—runs exclusively in the Open Telekom Cloud in German data centers. These centers adhere to especially high security and data protection standards, implemented fully in compliance with GDPR. Should subcontractors (sub-processors) be involved, they are based in the EU and subject to the same strict European data protection regulations. No data processing takes place outside the EU, ensuring that all data remains under European jurisdiction and is reliably protected from access by insecure third countries.
How is encryption implemented ?
We use modern encryption methods throughout to protect your data. All data transfers use TLS/HTTPS—meaning all connections are encrypted using current protocols. Data at rest (in storage) is also encrypted in accordance with the latest standards (e.g., AES-256). We manage the keys securely and exclusively, ensuring your information is optimally protected both in transit and at rest.
Which role and permission management functions are available?
Our platform features fine-grained role and permission management. You can define different user roles for your organization with individual access rights, allowing you to specify exactly which employees have access to which data or functions. As a result, confidential information remains strictly accessible only to authorized personnel. This principle of minimal privilege ensures that each user sees and does only what is necessary for their role.
Are my data shared, mixed, or used for model training?
No. Your data belongs exclusively to you and is neither shared nor combined with other customers’ data. Each customer instance is strictly separated from others (multi-tenancy). We do not share any data between different customers or user accounts—this applies to both uploaded documents and all chat and voice sessions. Likewise, your data is not used to train our AI models. Our AI components only process your inputs to provide the requested results and do not store them permanently.
Which security certifications exist?
Our cloud infrastructure meets recognized security certifications. Our data centers are certified according to ISO/IEC 27001 and have been audited according to the BSI C5 requirement catalog. The Open Telekom Cloud also holds additional certifications and reports such as SOC 1/2/3 and TISAX (Level 3) for automotive security. Moreover, our AI Agents Platform bears the “Software Made in Germany” seal, and we are a certified member of the German AI Association (KI-Bundesverband). Regular external audits ensure that we meet the highest security standards. We also comply with industry-specific requirements—for instance, those of the Federal Financial Supervisory Authority (BaFin) and new regulations like DORA for the financial sector. In short, you can trust that our platform is demonstrably secure and rigorously tested.
How does user and permission management work?
We provide an intuitive user management system that allows you to centrally control all users and permissions. Administrators can create or remove user accounts and precisely define who is allowed to view or use specific features and data. This gives you full control at all times over which individuals have access to what information. Permissions can also be organized at the team or department level to ensure your internal authorization concept is mapped accurately and to prevent unauthorized access.
Are all data stored in Germany?
The central storage location for your data is the Open Telekom Cloud in Magdeburg. If we employ external sub-processors, no data is permanently stored outside of our system. Should selected sub-processors be engaged for specific processing tasks, this takes place exclusively under our control and within the EU. Permanent external data storage by third parties is excluded. Your company’s internal information is stored according to a deletion policy agreed upon with you. This ensures you maintain data sovereignty while benefiting from German data protection standards.
Is there a Data Processing Agreement (DPA), and where can I find the sub-processors?
We have already integrated a Data Processing Agreement (DPA) pursuant to Article 28 GDPR into our General Terms and Conditions. You do not need to sign a separate DPA—the necessary data protection provisions automatically apply when you use our service. This DPA also transparently lists all sub-processors we employ. You can therefore always see which subcontractors we use to provide our services.
