Many calls are standard
Damage reports prepared in detail
The virtual assistant is not only at your side for continuously asked requests. It can also record damage reports in a qualified detailed manner. Through targeted queries, the virtual assistant receives all relevant information and summarizes it for the employee in a damage report, which is then displayed in his own system as a ‘’ticket’’ or sent by e-mail.
If the virtual assistant does not know what to do or if the customer would rather talk to a human service staff, the conversation can be transferred directly to an employee at any time during business hours.
Car sale 24/7
The virtual assistant offers further advantages for repair shops that also deals with new and used cars. For example, it can inform customers around the clock about the available vehicles, then arrange an appointment or a test drive. Both are displayed to the employees directly in the internal system. We support all common dealer management systems.