In order for the virtual Assistant to process a request, it must first understand it. The linguistic data processing of the spoken or written word is carried out using algorithms from the field of computational linguistics, in particular Natural Language Understanding (NLU) and Natural Language Processing (NLP).
Our systems are specialists in their field thanks to our in-depth industry know-how. The use in the target industries allows the databases to grow every day with special specialist knowledge. In addition, transfer data sets are generated so that beside in-depth specialist knowledge, a wide range of content can also be used. Use synergy effects from your own industry and the broad, cross-industry understanding of our databases.
The actions executed by the system are determined by a decision making process based on self-learning machine learning algorithms. Thus, decisions can also be made under uncertainty on the basis of statistical evaluations. We achieve a particularly natural communication by using variables to adapt the respective chatbot/ voicebot answers so that users feel understood at all times.